Community Pool FAQs

Need a pool fob? Here’s what you need to know.

  • Pool fobs have not changed, so if you have a round gray pool fob from last year, it will still work!

  • If your fob no longer works, check first to make sure there are no outstanding balances or open violations on your account. Pool fobs are automatically deactivated for properties with overdue accounts and/or unresolved property violations.

  • If you lost your pool fob or need a replacement, click the button below or make a General Request for one through the CPS homeowner portal.

  • If you are a new owner who did not receive a pool fob at move-in, click the button below or make a General Request for one through the CPS homeowner portal.

  • If you are a renter who did not receive a pool fob from your landlord, please have your landlord make a request on your behalf using the button below or through the CPS homeowner portal.

  • If your property is not currently part of the pool assessment and you would like to use the pool, please click the button below or make a General Request through the CPS homeowner portal, and the management company will walk you through the process.

  • All pool fobs are processed and mailed by the property management company. CPS charges $35.00 for this service, or $75.00 for expedited service, and this fee will be added to the homeowner’s account. Once the fee is paid, the pool fob will be mailed to the homeowner’s address on file.

  • One fob per property.